CUSTOMER SERVICE SOFTWARE
Customer Chaos Solved
Eliminate the chaos caused by using separate systems. Create one unified customer experience on email, chat & phone.
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CUSTOMER SERVICE SOFTWARE
Dixa is for customer service heroes of every kind
Blended call center with advanced call distribution, global calls, callback option and much more.
Multichannel contact center that automatically routes all types of conversations - calls, emails or chats.
Enhance your support with automatic contact recognition and look-up of customers’ order history.
Blended call center with advanced call distribution, global calls, callback option and much more.
Multichannel contact center that automatically routes all types of conversations - calls, emails or chats.
Enhance your support with automatic contact recognition and look-up of customers’ order history.
presence
Unify the customer service experience across email, chat & phone, and eliminate the chaos caused by having separate systems.
Full-featured call center & phone system that runs directly in your browser without the need for clunky hardware.
Real-time live chat and messaging solution to engage with your visitors wherever they are.
Learn more about chatEmail communication platform that lets you track, prioritize and help your customers.
Learn more about email
priority
Help your most important customers first by blending agents and prioritizing conversations across all channels.
Always match customers with the agent most qualified to meet their needs.
Build powerful and smart routing flows in minutes without assistance from your IT department.
Let the most qualified agents handle the most important conversations before the rest. Automatically.
PERSONALIZATION
Build long lasting relationships with your customers by having continuous and personal conversations. No more tickets, channels or forms.
Make your customers feel appreciated by instantly knowing who they are - their profile, journey and context.
Connect each conversation to knowledge and data about past conversations, order history and preferences.
Truly understand your customer by pulling customer data into the Dixa interface directly from your other systems.
Learn more about integrations